Terms & Conditions

By using this website or engaging Autonexis Fleet to perform services, you agree to these terms. If you are agreeing on behalf of a company, you confirm you have authority to bind that company. If you do not agree, please do not use the site or our services.

Autonexis Fleet provides administrative and operational support: repair order submission and validation, invoice and rental auditing, dispute preparation and follow-up, fleet system administration, process advisory, and mobile fleet maintenance and repair.

We are not a law firm, accounting firm, insurance adjuster, or financial advisor, and nothing we provide is legal, tax, accounting, insurance or investment advice. We do not represent you in legal proceedings. Our work does not replace your own review of your contracts with Amazon, your fleet management company, your rental providers or your insurers, and it does not replace advice from your own professional advisors. If a matter requires legal or accounting judgment, you should engage someone qualified to give it.

Content on this website is general information about our services. It is not advice about your specific situation and should not be relied on as such.

This clause matters, so we are stating it plainly. We do not guarantee that any particular charge will be reversed, that any dispute will succeed, that any claim will be approved, or that you will recover any specific amount — or any amount at all.

Whether a charge is credited is decided by Amazon, your fleet management company, your rental provider or your insurer, applying their own policies and program terms. We prepare, document, submit and pursue your position diligently. We do not control the decision.

Any figures, volumes, timeframes or examples shown on this website describe past work or illustrate how a process operates. They are not a forecast or promise of what your operation will experience.

Much of our work requires acting on your behalf with third parties. By engaging us you authorize us to do so within the scope you define — for example, submitting repair orders, raising and pursuing disputes, corresponding with fleet management companies and rental providers, and working within Amazon fleet systems using access you provide.

That authority is limited to the tasks in your engagement. We will not enter into contracts in your name, make payments, accept settlements, or waive any right of yours without your specific instruction.

You are responsible for ensuring you are permitted to grant us that access under your own agreements with Amazon, your fleet management company and any other party, and for maintaining any consents those agreements require.

To let us do the work properly, you agree to:

• Give us accurate, complete and timely information, records and access
• Tell us promptly of changes to your fleet, stations, providers or systems that affect the work
• Review and respond to items we escalate to you within the timeframes the relevant program allows
• Maintain your own records independently of us
• Keep your own obligations to Amazon, your fleet management company and your insurers

Deadlines in these programs are real and often short. Where a dispute window, claim period or submission deadline is missed because information or a decision did not reach us in time, we are not responsible for the outcome.

Fees, billing basis and payment terms are set out in your engagement letter, proposal or service agreement. We offer retainer, per-repair-order and custom engagement structures; which applies to you is whatever your agreement says. Unless that agreement states otherwise, invoices are due on the terms stated on the invoice, and we may suspend work on materially overdue accounts after giving you notice.

Fees are for the work performed. Except where your agreement expressly ties a fee to a recovered amount, fees are not contingent on the outcome of any dispute or claim.

We treat your operational, financial and fleet information as confidential. We use it only to perform your engagement, disclose it only as described in our Privacy Policy or as you authorize, and do not disclose one client's information to another. These obligations continue after the engagement ends.

We ask the same of you regarding our non-public methods, templates, pricing and process documentation.

This website and its content, design and branding belong to Autonexis Fleet. You may view and print pages for your own business use. You may not copy, republish or redistribute the content commercially without our written permission.

Your data remains yours. Reports, audits and documentation we prepare specifically for you are yours to use once paid for. The underlying methods, templates and know-how we use to produce them remain ours.

Third-party names referenced on this site — including Amazon, Wheels, LeasePlan, Element, Auto Integrate, Merchants Fleet and others — are the trademarks of their respective owners and are used only to describe the systems we work in.

Autonexis Fleet is an independent service provider. We are not affiliated with, authorized by, endorsed by or sponsored by Amazon.com, Inc. or any of its subsidiaries, nor by Wheels, LeasePlan, Element Fleet Management, Merchants Fleet, Marsh, or any other fleet management company, rental provider or insurer. References to those companies, their programs and their systems describe the environment our clients operate in. Participation in any Amazon program, and the terms of it, remain between you and Amazon.

We perform our services with reasonable skill and care. Beyond that, and to the fullest extent permitted by law, this website and our services are provided "as is" without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the website will be uninterrupted or error-free, or that information on it is complete or current.

To the fullest extent permitted by law, neither party is liable to the other for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost business opportunity or loss of data, even if advised such damages were possible.

To the fullest extent permitted by law, our total aggregate liability arising out of or relating to the services or these terms will not exceed the total fees you paid us in the three months immediately preceding the event giving rise to the claim.

Nothing in these terms limits liability that cannot be limited by law, including liability for fraud, fraudulent misrepresentation, or willful misconduct.

You agree to indemnify and hold Autonexis Fleet harmless from third-party claims, losses and reasonable costs arising from information you gave us that was inaccurate or incomplete, from access you granted us that you were not permitted to grant, or from your breach of these terms — except to the extent the claim arises from our own negligence or willful misconduct.

Either party may terminate an engagement in accordance with the notice period in the engagement agreement, or on reasonable written notice if none is stated. On termination you remain liable for fees for work performed up to that date, and we will hand back your records and, on request, work with you on an orderly transition of any open disputes or claims. Clauses that by their nature should survive — confidentiality, intellectual property, liability, indemnification and governing law — survive termination.

These terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-laws rules. The state and federal courts located in Pennsylvania have exclusive jurisdiction over any dispute arising out of or relating to these terms or our services, and both parties consent to that jurisdiction and venue.

Before filing anything, both parties agree to first raise the issue in writing and attempt in good faith to resolve it for thirty days.

If any provision of these terms is held unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver of it. You may not assign your rights under these terms without our written consent. These terms, together with any signed engagement agreement and our Privacy Policy, are the entire agreement between us on this subject.

We may update these terms as our services change. Material changes will be reflected in the "last updated" date above, and where an engagement is active we will tell you directly. Continued use of the site or services after a change means you accept the updated terms.

Questions about these terms: