We support Amazon DSPs across five areas: repair order management, invoice administration & cost recovery, fleet compliance case support, fleet administration, and the process work that stops the same problems recurring every month.
Every service at a glance. Select any card to jump straight to the detail.
Weekly route/package invoice reconciliation, monthly FMC invoice reconciliation, rental invoice auditing, Marsh insurance review, and fleet maintenance admin support — bundled as a standing weekly engagement.
Core WeeklyEnd-to-end handling of every RO from estimate to close: submission, documentation review, validation, and tracked follow-up.
Tracking, claims review, and reporting on your FIF balance and reimbursements.
Add-OnSubmission and tracking of RRE requests with Amazon, plus auditing of approved rates against actual rental charges.
Add-OnPortal/Cortex management, LSC case handling, AFS claims, and day-to-day stakeholder coordination with Amazon, vendors, dealerships, and FMCs.
Ongoing review of your fleet operations to catch recurring issues before they cost you again.
Pricing shared on request, not published.
The standing weekly engagement. Invoice reconciliation across every billing source you have, plus the day-to-day administrative work that keeps the rest of it running.
Review and reconcile weekly route and package invoices to catch discrepancies — duplicate charges, missing credits, incorrect rates — before they compound. Because this happens on the same cycle the charges post, reversals move faster than if they're caught later.
Review and reconcile monthly invoices from your fleet management company — Wheels, LeasePlan (ePlan), and Element (Auto Integrate) — against available records and supporting documentation. This includes checking transactions against Amazon's AMP program guidelines to catch repairs or services that should have been AMP-covered but were billed to the DSP instead.
Review rental invoices from Merchants Fleet, Edge Auto Rental, U-Haul, Budget, and similar providers — checking rental dates and pickup/return timing, rate schedules, taxes and fees, damage and loss-of-use charges, and duplicate or overlapping rental billing.
Review insurance-related invoices and documentation for accuracy, consistency, and proper record maintenance as part of overall fleet cost auditing.
Ongoing administrative support for fleet maintenance operations — documentation, recordkeeping, and workflow coordination that keeps the rest of the package running day to day.
An identified discrepancy is worth nothing until it becomes a credit. We work it all the way through.
A charge surfaces in weekly reconciliation or a monthly audit that doesn't match approved rates, fleet records, or AMP coverage.
We document the discrepancy against supporting documentation and fleet records so the dispute has a defensible basis rather than an assertion.
Evidence firstThe dispute is submitted to the appropriate Amazon sources, routed correctly the first time.
Correctly routedWe track the dispute and follow up until it moves. Disputes don't fail because they were wrong — they fail because nobody chased them.
Persistent follow-upIncorrect charges corrected and applicable credits or adjustments applied to your account.
RecoveredDifferent billing sources fail in different ways, but the same categories come up again and again. These are the ones worth checking every cycle.
When one of these turns out to be recurring rather than one-off, it moves into the process improvement work — because the durable fix is upstream, not another dispute next month.
Request a ConsultationThe core of the engagement — we take the repair order from the moment the estimate arrives to the moment it closes.
We manage the submission of Repair Orders through Wheels and Auto Integrate for approved FMS vendors servicing Amazon DSP vehicles. Eligible repairs are properly routed and submitted in accordance with Amazon's AMP program guidelines and requirements — which is what determines whether a repair is covered or lands on your P&L.
We review vendor estimates, supporting documentation, labor rates, parts costs, and additional charges to confirm accuracy and compliance with applicable program requirements. Where an estimate doesn't line up with approved standard rates, we coordinate with the fleet management company and resolve the discrepancy before the RO is submitted — not after it's already been billed.
We validate Repair Orders both before and after submission to confirm that all required information, documentation, labor, parts, pricing, and approval requirements are accurate and properly documented. This is the step that does the most work: it minimizes rejections, delays, and the unnecessary back-and-forth with vendors and fleet management companies that quietly consumes a dispatcher's day.
We track Repair Orders from submission through approval and completion, proactively following up with vendors and fleet management companies to obtain timely status updates and identify delays. Where applicable we work a target response and follow-up window of 30 minutes — because turnaround time doesn't slip from big failures, it slips from silence nobody broke.
Tracking, claims review, and reporting on your FIF balance and reimbursements.
The Fleet Improvement Fund only works in your favour if someone is watching the balance, the claims, and the true-ups. Our FIF support includes:
Submission and tracking of RRE requests with Amazon, plus auditing of approved rates against actual rental charges.
An approved rate exception is only worth what actually gets billed against it. We handle the request and then check the result. Our RRE support includes:
The daily back-office load of running an Amazon DSP fleet — portal work, cases, claims, documentation, and the coordination between everyone involved.
We add and remove vehicles from the Amazon Fleet Portal and Cortex, keeping your roster accurate as vans enter and leave service, and we keep fleet-related documentation and system records updated across platforms.
We support LSC case creation, follow-up, and resolution beyond RRE. We track AFS eligibility and reimbursement status so nothing owed to you goes unclaimed, and when an AFS claim is rejected we support it and submit cases for eligibility review rather than letting the loss stand.
We coordinate with Amazon, vendors, dealerships, and fleet management companies, and support other fleet maintenance administrative requirements within our scope of knowledge and access — so you stop being the switchboard between five parties who all need something different.
Ongoing review of your fleet operations to catch recurring issues before they cost you again.
We identify operational gaps, analyze bottlenecks, and recommend efficiency improvements so the same issues stop recurring month after month — covering turnaround time, communication, documentation, cost control, and overall fleet maintenance efficiency.